Category Archives: Security psychology

WEIS 2021 – Liveblog

I’ll be trying to liveblog the twentieth Workshop on the Economics of Information Security (WEIS), which is being held online today and tomorrow (June 28/29). The event was introduced by the co-chairs Dann Arce and Tyler Moore. 38 papers were submitted, and 15 accepted. My summaries of the sessions of accepted papers will appear as followups to this post; there will also be a panel session on the 29th, followed by a rump session for late-breaking results. Videos of the sessions will be linked here in a few days.

Patient confidentiality in remote consultations

During the lockdown last year, I was asked by the International Psychoanalytic Association (IPA) to help them update their guidance on remote consultations. I spoke to a range of GPs, surgeons, psychologists and psychoanalysts about what they’d learned during the first lockdown about working over the phone, or over Skype or Zoom. The IPA has now published my report, on a web page that also has their guidance to members both before and after the exercise.

Before the pandemic, remote consultation did happen, but not all therapists offered it; and confidentiality concerns tended to focus on technical security measures such as whether the call was encrypted end-to-end. After everyone was forced online in March and April 2020, clinicians learned rapidly to focus on the endpoints. Patients often have problems finding a private space to talk; there may be a family member in earshot, whether by accident, or because they’re cooped up in a tiny apartment, or because they have a controlling partner or parent. A clinician may return a patient’s call and catch them in a supermarket queue. And the clinic too can be interrupted, if the clinician is practicing from home.

Technical endpoint compromise is occasionally an issue; a controlling family member could inspect a patient’s device and discover a therapeutic relationship that had not been disclosed. By far the worst endpoint compromise that happened during the study period was when the Vastaamo chain of clinics in Finland was hit by ransomware; 45,000 patients’ records were stolen, and some were put online by extortionists demanding bitcoin payments. (And now we face an even larger-scale issue in the UK as the government plans to hoover up all our GP records for sale to drug companies unless we opt out by June 25; see here for how to do that.)

Such horrors aside, the core problem is to establish a therapeutic space where both patient and clinician can interact effectively, which means being able to concentrate and also to relax. There’s more to this than just being comfortable trusting the endpoint environments, the devices, the communications medium and any record-keeping mechanism. Interaction matters too. Many clinician communities discovered independently that the plain old telephone system often works better than new-fangled stuff such as skype and zoom. Video calls add maybe half a second of latency for buffering, which destroys conversational turn-taking. A further advantage of the phone is that you’re not staring at someone’s face at an unnatural distance. You can walk around the room, or even walk around the park.

Since doing this work I’ve started to avoid zoom and teams in favour of phone calls when I can, and use end-to-end encrypted voice calls on WhatsApp or Signal where call costs or client confidentiality make it sensible.

WEIS 2020 – Liveblog

I’ll be trying to liveblog the seventeenth Workshop on the Economics of Information Security (WEIS), which is being held online today and tomorrow (December 14/15) and streamed live on the CEPS channel on YouTube. The event was introduced by the general chair, Lorenzo Pupillo of CEPS, and the program chair Nicolas Christin of CMU. My summaries of the sessions will appear as followups to this post, and videos will be linked here in a few days.

SHB Seminar

The SHB seminar on November 5th was kicked off by Tom Holt, who’s discovered a robust underground market in identity documents that are counterfeit or fraudulently obtained. He’s been scraping both websites and darkweb sites for data and analysing how people go about finding, procuring and using such credentials. Most vendors were single-person operators although many operate within affiliate programs; many transactions involved cryptocurrency; many involve generating pdfs that people can print at home and that are good enough for young people to drink alcohol. Curiously, open web products seem to cost twice as much as dark web products.

Next was Jack Hughes, who has been studying the contract system introduced by hackforums in 2018 and made mandatory the following year. This enabled him to analyse crime forum behaviour before and during the covid-19 era. How do new users become active, and build up trust? How does it evolve? He collected 200,000 transactions and analysed them. The contract mandate stifled growth quickly, leading to a first peak; covid caused a second. The market was already centralised, and became more so with the pandemic. However contracts are getting done faster, and the main activity is currency exchange: it seems to be working as a cash-out market.

Anita Lavorgna has been studying the discourse of groups who oppose public mask mandates. Like the antivaxx movement, this can draw in fringe groups and become a public-health issue. She collected 23654 tweets from February to June 2020. There’s a diverse range of voices from different places on the political spectrum but with a transversal theme of freedom from government interference. Groups seek strength in numbers and seek to ally into movements, leading to the mask becoming a symbol of political identity construction. Anita found very little interaction between the different groups: only 144 messages in total.

Simon Parkin has been working on how we can push back on bad behaviours online while they are linked with good behaviours that we wish to promote. Precision is hard as many of the desirable behaviours are not explicitly recognised as such, and as many behaviours arise as a combination of personal incentives and context. The best way forward is around usability engineering – making the desired behaviours easier.

Bruce Schneier was the final initial speaker, and his topic was covid apps. The initial rush of apps that arrived in March through June have known issues around false positives and false negatives. We’ve also used all sorts of other tools, such as analysis of Google maps to measure lockdown compliance. The third thing is the idea of an immunity passport, saying you’ve had the disease, or a vaccine. That will have the same issues as the fake IDs that Tom talked about. Finally, there’s compliance tracking, where your phone monitors you. The usual countermeasures apply: consent, minimisation, infosec, etc., though the trade-offs might be different for a while. A further bunch of issues concern home working and the larger attack surface that many firms have as a result of unfamiliar tools, less resistance to being tols to do things etc.

The discussion started on fake ID; Tom hasn’t yet done test purchases, and might look at fraudulently obtained documents in the future, as opposed to completely counterfeit ones. Is hackforums helping drug gangs turn paper into coin? This is not clear; more is around cashing out cybercrime rather than street crime. There followed discussion by Anita of how to analyse corpora of tweets, and the implications for policy in real life. Things are made more difficult by the fact that discussions drift off into other platforms we don’t monitor. Another topic was the interaction of fashion: where some people wear masks or not as a political statement, many more buy masks that get across a more targeted statement. Fashion is really powerful, and tends to be overlooked by people in our field. Usability research perhaps focuses too much on the utilitarian economics, and is a bit of a blunt instrument. Another example related to covid is the growing push for monitoring software on employees’ home computers. Unfortunately Uber and Lyft bought a referendum result that enables them to not treat their staff in California as employees, so the regulation of working hours at home will probably fall to the EU. Can we perhaps make some input into what that should look like? Another issue with the pandemic is the effect on information security markets: why should people buy corporate firewalls when their staff are all over the place? And to what extent will some of these changes be permanent, if people work from home more? Another thread of discussion was how the privacy properties of covid apps make it hard for people to make risk-management decisions. The apps appear ineffective because they were designed to do privacy rather than to do public health, in various subtle ways; giving people low-grade warnings which do not require any action appear to be an attempt to raise public awareness, like mask mandates, rather than an effective attempt to get exposed individuals to isolate. Apps that check people into venues have their own issues and appear to be largely security theatre. Security theatre comes into its own where the perceived risk is much greater than the actual risk; covid is the opposite. What can be done in this case? Targeted warnings? Humour? What might happen when fatigue sets in? People will compromise compliance to make their lives bearable. That can be managed to some extent in institutions like universities, but in society it will be harder. We ended up with the suggestion that the next SHB seminar should be in February, which should be the low point; after that we can look forward to things getting better, and hopefully to a meeting in person in Cambridge on June 3-4 2021.

Three Paper Thursday: Broken Hearts and Empty Wallets

This is a guest post by Cassandra Cross.

Romance fraud (also known as romance scams or sweetheart swindles) affects millions of individuals globally each year. In 2019, the Internet Crime Complaint Centre (IC3) (USA) had over US$475 million reported lost to romance fraud. Similarly, in Australia, victims reported losing over $AUD80 million and British citizens reported over £50 million lost in 2018. Given the known under-reporting of fraud overall, and online fraud more specifically, these figures are likely to only be a minority of actual losses incurred.

Romance fraud occurs when an offender uses the guise of a legitimate relationship to gain a financial advantage from their victim. It differs from a bad relationship, in that from the outset, the offender is using lies and deception to obtain monetary rewards from their partner. Romance fraud capitalises on the fact that a potential victim is looking to establish a relationship and exhibits an express desire to connect with someone. Offenders use this to initiate a connection and start to build strong levels of trust and rapport.

As with all fraud, victims experience a wide range of impacts in the aftermath of victimisation. While many believe these to be only financial, in reality, it extends to a decline in both physical and emotional wellbeing, relationship breakdown, unemployment, homelessness, and in extreme cases, suicide. In the case of romance fraud, there is the additional trauma associated with grieving both the loss of the relationship as well as any funds they have transferred. For many victims, the loss of the relationship can be harder to cope with than the monetary aspect, with victims experiencing large degrees of betrayal and violation at the hands of their offender.

Sadly, there is also a large amount of victim blaming that exists with both romance fraud and fraud in general. Fraud is unique in that victims actively participate in the offence, through the transfer of money, albeit under false pretences. As a result, they are seen to be culpable for what occurs and are often blamed for their own circumstances. The stereotype of fraud victims as greedy, gullible and naïve persists, and presents as a barrier to disclosure as well as inhibiting their ability to report the incident and access any support services.

Given the magnitude of losses and impacts on romance fraud victims, there is an emerging body of scholarship that seeks to better understand the ways in which offenders are able to successfully target victims, the ways in which they are able to perpetrate their offences, and the impacts of victimisation on the individuals themselves. The following three articles each explore different aspects of romance fraud, to gain a more holistic understanding of this crime type.

Continue reading Three Paper Thursday: Broken Hearts and Empty Wallets

Security and Human Behaviour 2020

I’ll be liveblogging the workshop on security and human behaviour, which is online this year. My liveblogs will appear as followups to this post. This year my program co-chair is Alice Hutchings and we have invited a number of eminent criminologists to join us. Edited to add: here are the videos of the sessions.

Cybercrime is (often) boring

Much has been made in the cybersecurity literature of the transition of cybercrime to a service-based economy, with specialised services providing Denial of Service attacks, cash-out services, escrow, forum administration, botnet management, or ransomware configuration to less-skilled users. Despite this acknowledgement of the ‘industrialisation’ of much for the cybercrime economy, the picture of cybercrime painted by law enforcement and media reports is often one of ’sophisticated’ attacks, highly-skilled offenders, and massive payouts. In fact, as we argue in a recent paper accepted to the Workshop on the Economics of Information Security this year (and covered in KrebsOnSecurity last week), cybercrime-as-a-service relies on a great deal of tedious, low-income, and low-skilled manual administrative work.

Continue reading Cybercrime is (often) boring

Is science being set up to take the blame?

Yesterday’s publication of the minutes of the government’s Scientific Advisory Group for Emergencies (SAGE) raises some interesting questions. An initial summary in yesterday’s Guardian has a timeline suggesting that it was the distinguished medics on SAGE rather than the Prime Minister who went from complacency in January and February to panic in March, and who ignored the risk to care homes until it was too late.

Is this a Machiavellian conspiracy by Dominic Cummings to blame the scientists, or is it business as usual? Having spent a dozen years on the university’s governing body and various of its subcommittees, I can absolutely get how this happened. Once a committee gets going, it can become very reluctant to change its opinion on anything. Committees can become sociopathic, worrying about their status, ducking liability, and finding reasons why problems are either somebody else’s or not practically soluble.

So I spent a couple of hours yesterday reading the minutes, and indeed we see the group worried about its power: on February 13th it wants the messaging to emphasise that official advice is both efficaceous and sufficient, to “reduce the likelihood of the public adopting unnecessary or contradictory behaviours”. Turf is defended: Public Health England (PHE) ruled on February 18th that it can cope with 5 new cases a week (meaning tracing 800 contacts) and hoped this might be increased to 50; they’d already decided the previous week that it wasn’t possible to accelerate diagnostic capacity. So far, so much as one might expect.

The big question, though, is why nobody thought of protecting people in care homes. The answer seems to be that SAGE dismissed the problem early on as “too hard” or “not our problem”. On March 5th they note that social distancing for over-65s could save a lot of lives and would be most effective for those living independently: but it would be “a challenge to implement this measure in communal settings such as care homes”. They appear more concerned that “Many of the proposed measures will be easier to implement for those on higher incomes” and the focus is on getting PHE to draft guidance. (This is the meeting at which Dominic Cummings makes his first appearance, so he cannot dump all the blame on the scientists.)

Continue reading Is science being set up to take the blame?

Three Paper Thursday: Exploring the Impact of Online Crime Victimization

Just as in other types of victimization, victims of cybercrime can experience serious consequences, emotional or not. First of all, a repeat victim of a cyber-attack might face serious financial or emotional hardship. These victims are also more likely to require medical attention as a consequence of online fraud victimization. This means repeat victims have a unique set of support needs, including the need for counselling, and seeking support from the criminal justice system. There are also cases, such as in cyberbullying or sextortion, where victims will not speak to their family and friends. These victims feel too ashamed to share details with others and they will probably not receive any support. In such cases trauma can even lead to self-harm. Therefore, we see that online victimization can actually lead to physical harm. 

As a member of the National Risk Assessment (NRA) Behavioural Science Expert Group in the UK, working on the social and psychological impact of cyber-attacks on members of the public, I have identified for years now that the actual social or psychological impact of different types of cyber-attacks to victims or society as a whole is still not explored. Governments have been slow in identifying and analysing potential events online that may negatively impact individuals. In the UK, as well as in other countries, cybercrime has been added as part of a national risk assessment exercise only a few years ago. Therefore, our knowledge about the potential impact of cyber-attacks and their cascading effects are still being under research.  

This is often a very difficult area for lawyers and the courts to understand. Understanding victims’ needs and the responsibilities of the police, the judiciary and other authorities in dealing with such crimes is very important. This is why we need to further explore how and to what extent the situation and needs of victims of online crimes differ from those of traditional offline crimes. By sharing experiences and openly discussing about this issue, we will be able to engrain the cybersecurity mindset in our societies thus preventing victimization in some level. 

In this post I would like to introduce recent work in this area. The first one explores the social and psychological impact of cyber-attacks to individuals as well as nations, the second one explores the differences between the situation and needs of online and offline crime victims while the third one discusses the relationship between offending and victimization online.

Continue reading Three Paper Thursday: Exploring the Impact of Online Crime Victimization