I’m at Financial Crypto 2018 and will try to liveblog some of the sessions in followups to this post.
This week brought an announcement from a banking association that “identity fraud” is soaring to new levels, with 89,000 cases reported in the first six months of 2017 and 56% of all fraud reported by its members now classed as “identity fraud”.
So what is “identity fraud”? The announcement helpfully clarifies the concept:
“The vast majority of identity fraud happens when a fraudster pretends to be an innocent individual to buy a product or take out a loan in their name. Often victims do not even realise that they have been targeted until a bill arrives for something they did not buy or they experience problems with their credit rating. To carry out this kind of fraud successfully, fraudsters need access to their victim’s personal information such as name, date of birth, address, their bank and who they hold accounts with. Fraudsters get hold of this in a variety of ways, from stealing mail through to hacking; obtaining data on the ‘dark web’; exploiting personal information on social media, or though ‘social engineering’ where innocent parties are persuaded to give up personal information to someone pretending to be from their bank, the police or a trusted retailer.”
Now back when I worked in banking, if someone went to Barclays, pretended to be me, borrowed £10,000 and legged it, that was “impersonation”, and it was the bank’s money that had been stolen, not my identity. How did things change?
The members of this association are banks and credit card issuers. In their narrative, those impersonated are treated as targets, when the targets are actually those banks on whom the impersonation is practised. This is a precursor to refusing bank customers a “remedy” for “their loss” because “they failed to protect themselves.”
Now “dishonestly making a false representation” is an offence under s2 Fraud Act 2006. Yet what is the police response?
The Head of the City of London Police’s Economic Crime Directorate does not see the banks’ narrative as dishonest. Instead he goes along with it: “It has become normal for people to publish personal details about themselves on social media and on other online platforms which makes it easier than ever for a fraudster to steal someone’s identity.” He continues: “Be careful who you give your information to, always consider whether it is necessary to part with those details.” This is reinforced with a link to a police website with supposedly scary statistics: 55% of people use open public wifi and 40% of people don’t have antivirus software (like many security researchers, I’m guilty on both counts). This police website has a quote from the Head’s own boss, a Commander who is the National Police Coordinator for Economic Crime.
How are we to rate their conduct? Given that the costs of the City force’s Dedicated Card and Payment Crime Unit are borne by the banks, perhaps they feel obliged to sing from the banks’ hymn sheet. Just as the MacPherson report criticised the Met for being institutionally racist, we might perhaps describe the City force as institutionally corrupt. There is a wide literature on regulatory capture, and many other examples of regulators keen to do the banks’ bidding. And it’s not just the City force. There are disgraceful examples of the Metropolitan Police Commissioner and GCHQ endorsing the banks’ false narrative. However people are starting to notice, including the National Audit Office.
Or perhaps the police are just clueless?
Last September we spent some time in Nairobi figuring out whether we could make offline phone payments usable. Phone payments have greatly improved the lives of millions of poor people in countries like Kenya and Bangladesh, who previously didn’t have bank accounts at all but who can now send and receive money using their phones. That’s great for the 80% who have mobile phone coverage, but what about the others?
Last year I described how we designed and built a prototype system to support offline payments, with the help of a grant from the Bill and Melinda Gates Foundation, and took it to Africa to test it. Offline payments require both the sender and the receiver to enter some extra digits to ensure that the payer and the payee agree on who’s paying whom how much. We worked as hard as we could to minimise the number of digits and to integrate them into the familar transaction flow. Would this be good enough?
Our paper setting out the results was accepted to the Symposium on Usable Privacy and Security (SOUPS), the leading security usability event. This has now started and the paper’s online; the lead author, Khaled Baqer, will be presenting it tomorrow. As we noted last year, the DigiTally pilot was a success. For the data and the detailed analysis, please see our paper:
DigiTally: Piloting Offline Payments for Phones, Khaled Baqer, Ross Anderson, Jeunese Adrienne Payne, Lorna Mutegi, Joseph Sevilla, 13th Symposium on Usable Privacy & Security (SOUPS 2017), pp 131–143
The National Audit Office has found as follows:
“For too long, as a low value but high volume crime, online fraud has been overlooked by government, law enforcement and industry. It is now the most commonly experienced crime in England and Wales and demands an urgent response. While the Department is not solely responsible for reducing and preventing online fraud, it is the only body that can oversee the system and lead change. The launch of the Joint Fraud Taskforce in February 2016 was a positive step, but there is still much work to be done. At this stage it is hard to judge that the response to online fraud is proportionate, efficient or effective.”
Our regular readers will recall that over ten years ago the government got the banks to agree with the police that fraud would be reported to the bank first. This ensured that the police and the government could boast of falling fraud figures, while the banks could direct such fraud investigations as did happen. This was roundly criticized by the Science and Technology Committee (here and here) but the government held firm. Over the succeeding decade, dissident criminologists started pointing out that fraud was not falling, just going online like everything else, and the online stuff was being ignored. Successive governments just didn’t want to know; for most of the period in question the Home Secretary was one Theresa May, who so impressed her party by “cutting crime” even though she’d cut 20,000 police jobs that she got a promotion.
But pigeons come home to roost eventually, and over the last two years the Office of National Statistics has been moving to more honest crime figures. The NAO report bears close study by anyone interested in cybercrime, in crime generally, and in how politicians game the crime figures. It makes clear that the Home Office doesn’t know what’s going on (or doesn’t really want to) and hopes that other people (such as banks and the IT industry) will solve the problem.
Government has made one or two token gestures such as setting up Action Fraud, and the NAO piously hopes that the latest such (the Joint Fraud Taskforce) could be beefed up to do some good.
I’m afraid that the NAO’s recommendations are less impressive. Let me give an example. The main online fraud bothering Cambridge University relates to bogus accommodation; about fifty times a year, a new employee or research student turns up to find that the apartment they rented doesn’t exist. This is an organised scam, run by crooks in Germany, that affects students elsewhere in the UK (mostly in London) and is netting £5-10m a year. The cybercrime guy in the Cambridgeshire Constabulary can’t do anything about this as only the National Crime Agency in London is allowed to talk to the German police; but he can’t talk to the NCA directly. He has to go through the Regional Organised Crime Unit in Bedford, who don’t care. The NCA would rather do sexier stuff; they seem to have planned to take over the Serious Fraud Office, as that was in the Conservative manifesto for this year’s election.
Every time we look at why some scam persists, it’s down to the institutional economics – to the way that government and the police forces have arranged their targets, their responsibilities and their reporting lines so as to make problems into somebody else’s problems. The same applies in the private sector; if you complain about fraud on your bank account the bank may simply reply that as their systems are secure, it’s your fault. If they record it at all, it may be as a fraud you attempted to commit against them. And it’s remarkable how high a proportion of people prosecuted under the Computer Misuse Act appear to have annoyed authority, for example by hacking police websites. Why do we civilians not get protected with this level of enthusiasm?
Many people have lobbied for change; LBT readers will recall numerous articles over the last ten years. Which? made a supercomplaint to the Payment Services Regulator, and got the usual bland non-reassurance. Other members of the old establishment were less courteous; the Commissioner of the Met said that fraud was the victims’ fault and GCHQ agreed. Such attitudes hit the poor and minorities the hardest.
The NAO is just as reluctant to engage. At p34 it says of the Home Office “The Department … has to influence partners to take responsibility in the absence of more formal legal or contractual levers.” But we already have the Payment Services Regulations; the FCA explained in response to the Tesco Bank hack that the banks it regulates should make fraud victims good. And it has always been the common-law position that in the absence of gross negligence a banker could not debit his customer’s account without the customer’s mandate. What’s lacking is enforcement. Nobody, from the Home Office through the FCA to the NAO, seems to want to face down the banks. Rather than insisting that they obey the law, the Home Office will spend another £500,000 on a publicity campaign, no doubt to tell us that it’s all our fault really.
Today’s newspapers report that the cladding on the Grenfell Tower, which appears to have been a major factor in the dreadful loss of life there, was banned in Germany and permitted in America only for low-rise buildings. It would have cost only £2 more per square meter to use fire-resistant cladding instead.
The tactical way of looking at this is whether the landlords or the builders were negligent, or even guilty of manslaughter, for taking such a risk in order to save £5000 on an £8m renovation job. The strategic approach is to ask why British regulators are so easily bullied by the industries they are supposed to police. There is a whole literature on regulatory capture but Britain seems particularly prone to it.
Regular readers of this blog will recall many cases of British regulators providing the appearance of safety, privacy and security rather than the reality. The Information Commissioner is supposed to regulate privacy but backs away from confronting powerful interests such as the tabloid press or the Department of Health. The Financial Ombudsman Service is supposed to protect customers but mostly sides with the banks instead; the new Payment Systems Regulator seems no better. The MHRA is supposed to regulate the safety of medical devices, yet resists doing anything about infusion pumps, which kill as many people as cars do.
Attempts to fix individual regulators are frustrated by lobbyists, or even by fear of lobbyists. For example, my colleague Harold Thimbleby has done great work on documenting the hazards of infusion pumps; yet when he applied to be a non-executive director of the MHRA he was not even shortlisted. I asked a civil servant who was once responsible for recommending such appointments to the Secretary of State why ministers never seemed to appoint people like Harold who might make a real difference. He replied wearily that ministers would never dream of that as “the drug companies would make too much of a fuss”.
In the wake of this tragedy there are both tactical and strategic questions of blame. Tactically, who decided that it was OK to use flammable cladding on high-rise buildings, when other countries came to a different conclusion? Should organisations be fined, should people be fired, and should anyone go to prison? That’s now a matter for the public inquiry, the police and the courts.
Strategically, why is British regulators so cosy with the industries they regulate, and what can be done about that? My starting point is that the appointment of regulators should no longer be in the gift of ministers. I propose that regulatory appointments be moved from the Cabinet Office to an independent commission, like the Judicial Appointments Commission, but with a statutory duty to hire the people most likely to challenge groupthink and keep the regulator effective. That is a political matter – a matter for all of us.
John Brockman of Edge interviewed me in London in March. The video of the interview, and a transcript, are now available on the Edge website. Edge runs big interviews with several dozen scientists a year, with particular interest in people who do cross-disciplinary work. For me, the interaction of economics, psychology and engineering is one of the things that makes security so fascinating, as well as the creativity driven by adversarial behaviour.
The topics covered include the last thirty years of progress (of lack of it) in information security, from the early beginnings, through the crypto wars and crime moving online, to the economics of security. We talked about how cryptography can help less developed countries; about managing complexity in big projects; about how network effects lead firms to design insecure products; about whether big data can undermine democracy by empowering elites; and about how in a future world of intelligent things, security may become more about safety than anything else. Finally I talk about our current big project, the Cambridge Cybercrime Centre.
John runs a literary agency, and he’s worked on books by many of the scientists who feature on his site. This makes me wonder: on what topic should I write my next book?
We presented “Configuring Zeus: A case study of online crime target selection and knowledge transmission” at APWG’s eCrime 2017 conference this past week in Scottsdale Arizona. The paper is here, and the slides from Richard Clayton’s talk are here.
Zeus (sometimes called Zbot) is a family of credential stealing malware which was widely deployed from 2007 to 2012 or so. It belongs to a class of malware dubbed ‘man-in-the-browser‘ (a play on a ‘man in the middle attack’) in that it runs on end-user machines where it can intercept web browser traffic to extract login credentials or to manipulate the page content displayed to the user.
It has been used to attack large numbers of sites, mainly banks — its extreme flexibility is achieved with ‘configuration files’ that indicate which websites are to be targeted, which user submitted fields are to be collected, what webpage rewriting (so called ‘webinjects’) is required and where the results are to be sent.
The complexity of these files seem to have restricted the number of websites actually targeted. In a paper presented at WEIS 2014 Tajalizadehkhoob et al. examined a large number of configuration files and described this lack of development and measured a substantial overlap in the content of different files. As a result, the authors suggested that offenders were not developing configuration files from scratch but were selling, sharing or stealing them.
We decided to test out this conjecture by seeking out messages about Zeus configuration files on underground forums (many of these are have been scraped, leaked or confiscated by law enforcement) — and this paper describes how we found evidence to support all three mechanisms: selling, sharing and stealing.
The paper also gives an account of the history of Zeus with illustrations from the messages that were uncovered along with clear evidence the release of tools to decrypt configuration files by security researchers was also closely followed on the forums, and assisted offenders when it came to stealing configuration files from others.
I’m at the twenty-fifth Security Protocols Workshop, of which the theme is protocols with multiple objectives. I’ll try to liveblog the talks in followups to this post.
The following is an op-ed I wrote in today’s Times. It appeared in their Thunderer column.
You’re less likely to be treated fairly by your bank if you’re elderly, poor, female or black. We’ve suspected this for years, and finally The Times has dug up the numbers to prove it.
Fraud victims who’re refused compensation often contact our security research group at Cambridge after they find we work on payment fraud. We call this stream of complaints our ‘fraud telescope’ as it gives us early warning of what the bad guys are up to. We’ve had more than 2,000 cases over 25 years.
In recent years we’ve started to realise what we weren’t seeing. The “dark matter” in the fraud universe is the missing victims: we don’t see that many middle-class white men. The victims who do come to us are disproportionately elderly, poor, female, or black. But crime surveys tell us that the middle classes and the young are more likely to be victims of fraud, so it’s hard to avoid the conclusion that banks are less generous to some of their customers.
We raised the issue of discrimination in 2011 with one of the banks and with the Commission for Racial Equality, but as no-one was keeping records, nothing could be proved, until today.
How can this discrimination happen? Well, UK rules give banks a lot of discretion to decide whether to refund a victim, and the first responders often don’t know the full story. If your HSBC card was compromised by a skimmer on a Tesco ATM, there’s no guarantee that Tesco will have told anyone (unlike in America, where the law forces Tesco to tell you). And the fraud pattern might be something entirely new. So bank staff end up making judgement calls like “Is this customer telling the truth?” and “How much is their business worth to us?” This in turn sets the stage for biases and prejudices to kick in, however subconsciously. Add management pressure to cut costs, sometimes even bonuses for cutting them, and here we are.
There are two lessons. First, banks need to train staff to be aware of unconscious bias (as universities do), and monitor their performance.
Second, the Financial Conduct Authority needs to protect all customers properly. It seems to be moving in the right direction; after the recent fraud against tens of thousands of Tesco Bank account holders, it said it expected fraud victims to be made good immediately. This has been the law in the USA since the 1980s and it must become a firm rule here too.
Last week I gave a keynote talk at CCS about DigiTally, a project we’ve been working on to extend mobile payments to areas where the network is intermittent, congested or non-existent.
The Bill and Melinda Gates Foundation called for ways to increase the use of mobile payments, which have been transformative in many less developed countries. We did some research and found that network availability and cost were the two main problems. So how could we do phone payments where there’s no network, with a marginal cost of zero? If people had smartphones you could use some combination of NFC, bluetooth and local wifi, but most of the rural poor in Africa and Asia use simple phones without any extra communications modalities, other than those which the users themselves can provide. So how could you enable people to do phone payments by simple user actions? We were inspired by the prepayment electricity meters I helped develop some twenty years ago; meters conforming to this spec are now used in over 100 countries.
We got a small grant from the Gates Foundation to do a prototype and field trial. We designed a system, Digitally, where Alice can pay Bob by exchanging eight-digit MACs that are generated, and verified, by the SIM cards in their phones. For rapid prototyping we used overlay SIMs (which are already being used in a different phone payment system in Africa). The cryptography is described in a paper we gave at the Security Protocols Workshop this spring.
Last month we took the prototype to Strathmore University in Nairobi to do a field trial involving usability studies in their bookshop, coffee shop and cafeteria. The results were very encouraging and I described them in my talk at CCS (slides). There will be a paper on this study in due course. We’re now looking for partners to do deployment at scale, whether in phone payments or in other apps that need to support value transfer in delay-tolerant networks.