On Tuesday we had a seminar from Liz Fong-Jones entitled “Reverse engineering hate” about how she, and a dozen colleagues, have been working to take down a hate speech forum called Kiwi Farms. We already published a measurement study of their campaign, which forced the site offline repeatedly in 2022. As a result of that paper, Liz contacted us and this week she told us the inside story.

The forum in question specialises in personal attacks, and many of their targets are transgender. Their tactics include doxxing their victims, trawling their online presence for material that is incriminating or can be misrepresented as such, putting doctored photos online, and making malicious complaints to victims’ employers and landlords. They describe this as “milking people for laughs”. After a transgender activist in Canada was swatted, about a dozen volunteers got together to try to take the site down. They did this by complaining to the site’s service providers and by civil litigation.

This case study is perhaps useful for the UK, where the recent Online Safety Bill empowers Ofcom to do just this – to use injunctions in the civil courts to take down unpleasant websites.

The Kiwi Farms operator has for many months resisted the activists by buying the services required to keep his website up, including his data centre floor space, his transit, his AS, his DNS service and his DDoS protection, through a multitude of changing shell companies. The current takedown mechanisms require a complainant to first contact the site operator; he publishes complaints, so his followers can heap abuse on them. The takedown crew then has to work up a chain of suppliers. Their processes are usually designed to stall complainants, so that getting through to a Tier 1 and getting them to block a link takes weeks rather than days. And this assumes that the takedown crew includes experienced sysadmins who can talk the language of the service providers, to whose technical people they often have direct access; without that, it would take months rather than weeks. The net effect is that it took a dozen volunteers thousands of hours over six months from October 22 to April 23 to get all the Tier 1s to drop KF, and over $100,000 in legal costs. If the bureaucrats at Ofcom are going to do this work for a living, without the skills and access of Liz and her team, it could be harder work than they think.

Liz’s seminar slides are here.