Like many in the tech world, I was appalled to see how the security and intelligence agencies’ spin doctors managed to blame Facebook for Lee Rigby’s murder. It may have been a convenient way of diverting attention from the many failings of MI5, MI6 and GCHQ documented by the Intelligence and Security Committee in its report yesterday, but it will be seriously counterproductive. So I wrote an op-ed in the Guardian.
Britain spends less on fighting online crime than Facebook does, and only about a fifth of what either Google or Microsoft spends (declaration of interest: I spent three months working for Google on sabbatical in 2011, working with the click fraud team and on the mobile wallet). The spooks’ approach reminds me of how Pfizer dealt with Viagra spam, which was to hire lawyers to write angry letters to Google. If they’d hired a geek who could have talked to the abuse teams constructively, they’d have achieved an awful lot more.
The likely outcome of GCHQ’s posturing and MI5’s blame avoidance will be to drive tech companies to route all the agencies’ requests past their lawyers. This will lead to huge delays. GCHQ already complained in the Telegraph that they still haven’t got all the murderers’ Facebook traffic; this is no doubt due to the fact that the Department of Justice is sitting on a backlog of requests for mutual legal assistance, the channel through which such requests must flow. Congress won’t give the Department enough money for this, and is content to play chicken with the Obama administration over the issue. If GCHQ really cares, then it could always pay the Department of Justice to clear the backlog. The fact that all the affected government departments and agencies use this issue for posturing, rather than tackling the real problems, should tell you something.