Steven Murdoch and I have previously discussed issues concerning the tamper resistance of payment terminals and the susceptibility of Chip & PIN to relay attacks. Basically, the tamper resistance protects the banks but not the customers, who are left to trust any of the devices they provide their card and PIN to (the hundreds of different types of terminals do not help here). The problem some customers face is that when fraud happens, they are the ones being blamed for negligence instead of the banks owning up to a faulty system. Exacerbating the problem is the impossibility of customers to prove they have not been negligent with their secrets without the proper data that the banks have, but refuse to hand out.